Your guide to shopping with Gab
To all of our beautiful clients,
Please see below a number of frequently asked questions that cover how the sourcing process works. If you have a question that hasn’t been covered below, we are available for you 24/7 via Instagram DM.
All our love,
Team GW x
01 How does sourcing work?
We strive to ensure the entire sourcing process is seamless. We accept sourcing requests via both Instagram DM (we’re super speedy to respond!) and via email. All we need for any new sourcing requests is: an image of the exact style that you’re looking for, your size (for shoes, please send your EU size), your email, and full delivery address for shipping.
Once you have sent through your request, it gets logged into our database (you will receive an automatic notification once it’s logged) and the search will begin. Every single request remains open until it has been found, it’s impossible for a request to be missed, lost or forgotten.
The moment your team has been located, our team will contact you immediately with the price, which includes both our sourcing fee and shipping (if applicable).
02 Can you provide a quote prior to sourcing?
The price will always depend on which country the item can be sourced from, therefore we are unable to provide a total quote until the item has been found. Retail prices do differ between each region. The moment your item has been located, we will contact you immediately to confirm the total price.
03 How much is your sourcing fee?
We charge a flat rate sourcing fee, which is always included in the total price once it has been found.
04 How long does sourcing usually take and will you provide me with regular updates?
Every request is on a case by case basis, so it is very hard to put an exact turnaround time on it. For new season pieces, they can usually be located quicker than previous season and vintage pieces. As we are a small team, at this stage we don’t have the ability to check in with regular updates, but with that said, every single request remains open until it has been found. Please be assured that the moment your item has been located, we will contact you immediately.
05 Do you ship worldwide?
Yes, we ship worldwide via DHL Express. For US orders, we ship locally via FedEx.
06 Do I need to pay the sourcing fee upfront?
No deposit is required. You only pay once the item has been found and you have approved the total price.
07 Will I need to pay import duties?
Customs and import duties are the buyers responsibility if the item has been sourced internationally, and if duties apply. We will strive to make you aware of this when we share your quote with you. Whilst we are unable to estimate the exact amount that they will be, we can assure you that DHL makes the whole process so easy and seamless for you. Additionally, DHL will be in touch with you directly for payment, so please ensure you are monitoring your emails to avoid any delays.
08 What payment methods do you accept?
We accept all credit/debit card payments, including Amex. We invoice in USD and can also accept payments via Zelle and Venmo.
09 I’ve paid, what happens now?
All orders are shipped out within seven business days from the date of the payment being received on our end. Once your item has been shipped, you will receive the tracking number from us from DHL Express (international) or FedEx (for domestic shipments within the US).
10 What is your return / exchange policy?
All sales are final, we are unable to process any returns or exchanges. With that said, we can always provide you with the original receipt so that you can liaise with the retailer directly, if needed.
11 I’ve just paid, but have changed my mind and now want to cancel my order. Is that possible?
Yes that is no problem at all, as the item hasn’t yet been shipped, we can cancel it for you. Please note that once the invoice has been generated, our sourcing fee will apply, and that fee is non-refundable for cancelled orders.
12 Do I need to let you know if I need to cancel my request?
Yes please, this would be so appreciated. You can send us a DM advising that you’d like to cancel your request, and we can delete it on our end. In addition to that, please always let us know if you change your Instagram handle or are planning on deleting your Instagram account.